Refund policy
At Brenden Leroy, customer satisfaction is important to us. We want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.
1. 30-Day Return Policy
We offer a 30-day return policy.
Customers may request a return within 30 calendar days from the date of delivery.
To qualify for a return, items must:
- Be returned within 30 days of delivery.
- Be unused and in their original condition.
- Include original packaging, manuals, labels, and accessories.
- Not be damaged due to misuse, negligence, abuse, or improper handling.
Returns requested after the 30-day return period may not be accepted.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Products marked as non-returnable
- Items returned in unsellable condition
3. How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
- Full name
- Order number
- Email address used for the order
- Reason for the return
- Photos if the item is damaged or defective
Our team will review your request and provide return instructions.
Returns sent without prior authorization may be refused.
4. Return Shipping Costs
For returns due to customer preference, including:
- Ordered by mistake
- No longer wanted
- Changed mind
- Ordered the wrong item
the customer is responsible for return shipping costs.
For returns involving:
- Defective products
- Damaged products
- Incorrect items shipped by us
Brenden Leroy will cover reasonable return shipping costs when approved by our support team.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.
Please provide:
- Order number
- Description of the issue
- Photographs showing the problem
After review, we may offer:
- A replacement item
- A full refund
- Store credit
- Another appropriate resolution
6. Inspection of Returned Products
All returned products are inspected upon arrival.
We reserve the right to refuse refunds if returned products:
- Show signs of use
- Are damaged by the customer
- Are missing components or packaging
- Do not meet return eligibility requirements
7. Refund Process
Once your return has been received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method.
Refunds are typically processed within 3–10 business days after approval.
Processing times may vary depending on your bank, credit card issuer, or payment provider.
8. Partial Refunds
In certain situations, partial refunds may be granted if:
- Items are returned with missing components
- Packaging is incomplete
- Products show minor signs of use
- Returned items have diminished value due to customer handling
9. Order Cancellations
Orders may be canceled before shipment.
If an order has already shipped, cancellation requests cannot be guaranteed and may instead be processed under this Return and Refund Policy.
10. Refund Exceptions
Refunds may be denied if:
- The return request is made after 30 days from delivery.
- The item is returned in unacceptable condition.
- Evidence indicates misuse or intentional damage.
- Return requirements outlined in this policy are not met.
11. Contact Information
Brenden Leroy
Email: support@brendenleroy.com
Phone: +1 (561) 777-9241
Address:
10201 Spyglass Way
Boca Raton, FL 33498
United States