Shipping policy

Thank you for shopping with Brenden Leroy.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from brendenleroy.com.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holiday seasons, inventory updates, or promotional events, processing times may be extended.

2. Shipping Destinations

Brenden Leroy currently ships to customers within the United States and selected international destinations.

Shipping availability may vary depending on local regulations, carrier limitations, and service availability.

3. Estimated Delivery Time

Estimated delivery times begin after order processing has been completed.

United States

  • Standard Shipping: 5–10 Business Days

International Orders

  • Standard International Shipping: 7–20 Business Days

Please note that delivery times are estimates only and are not guaranteed.

Unexpected delays may occur due to:

  • Customs clearance procedures
  • Weather conditions
  • Carrier delays
  • Public holidays
  • Natural disasters
  • Other circumstances beyond our control

4. Shipping Costs

Brenden Leroy charges a flat-rate standard shipping fee of $7.95 USD per order.

Shipping fees will be displayed during checkout before payment is completed.

From time to time, we may offer promotional shipping discounts or free shipping campaigns. Such promotions will be clearly displayed on our website and during checkout.

Shipping charges are non-refundable once an order has been shipped, except where required by applicable law.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking information may take 24–72 hours to become active after shipment.

6. Customs, Duties, and Taxes

For international orders, customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • VAT
  • Government fees
  • Customs clearance charges

These charges are not included in product prices or shipping fees unless specifically stated otherwise.

7. Incorrect Shipping Information

Customers are responsible for ensuring that shipping information is accurate and complete.

Brenden Leroy is not responsible for packages delayed, lost, or misdelivered due to:

  • Incorrect addresses
  • Incomplete addresses
  • Customer-provided errors

Additional shipping fees may apply if reshipment is required.

8. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's operations.

If your package appears lost, stolen, or significantly delayed, please contact us and we will work with the carrier to investigate the issue.

While we will make reasonable efforts to assist customers, we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

9. Damaged Deliveries

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product and packaging

Upon review, we may provide a replacement, refund, or other appropriate resolution.

10. Contact Information

Brenden Leroy

Email: support@brendenleroy.com

Phone: +1 (561) 777-9241

Address:

10201 Spyglass Way
Boca Raton, FL 33498
United States